The Way Undercover Filming Exposed a Multi-Million Pound Timeshare Fraud

It has been described as one of the largest frauds of its nature in the Britain.

In all 14 individuals have been convicted for their role in a £28 million plot to defraud over 3,500 holiday ownership holders.

The victims were desperate to get out of decades-old vacation property deals and sought out help.

Most were aged between 60 and 80. In excess of 500 of them parted with in excess of £10,000, and one individual handed over more than £80,000.

Those targeted were faced intense presentations continuing for six hours. They were financially worse off, holding useless fake "credits" and still bound by costly holiday ownership agreements they frequently were unable to use.

The Business At the Heart of the Scam

The company at the centre of the fraud was Sell My Timeshare (SMT). They took clients' cash to finance the owners' luxurious way of life of prestigious schooling, millionaire mansions and personal aircraft.

The individual at the helm of the organization, the main defendant, was sentenced to a seven-and-half year jail time in January for deceptive scheme.

In the latest development, his spouse Nicola was one of the final three to hear their sentences.

She was handed a 24-month suspended prison term at Southwark Crown Court after confessing to illegal fund handling.

The outcome represents a long time coming and represents a huge win for the individuals who testified, the police and the Crown.

How the Investigation Was Initiated

The initial awareness of the firm came in the that particular year. The position was in the research department of a news organization, producing current affairs shows.

A friend mentioned that his parent had assumed the ownership of a holiday property in a European resort and, after years of holidays, had started seeking to terminate the deal.

It's worth mentioning how widespread holiday ownership had evolved with British holidaymakers in the 1980s and 1990s.

Timeshares allowed people to occupy the same accommodation each season, or trade their vacation periods with other owners who had properties in different locations. Approximately 600,000 holiday enthusiasts seized that opportunity.

The first timeshare rush was linked to a many stories about dishonest operators fraudulently marketing properties. They were regularly featured on investigative shows.

The typical vacation property deal tied investors in for many years.

At that time, those owners who had experienced their regular accommodation in the sunshine for decades were ageing, and many were attempting to say farewell to their timeshares.

Several had reduced ability to travel and were unable to visit their properties. Others just thought they'd enjoyed sufficient use from them. And a portion had passed away, in numerous instances passing on their loved ones to assume the agreements - including their regular contributions and upkeep costs.

The Undercover Operation Develops

And that's where the friend's mum had ended up. She looked online for answers and discovered the company, a firm whose website assured to release her from her deal.

But, having paid a fee and arranged an appointment with them, her relatives became suspicious.

Further research uncovered numerous individuals reporting they had handed over cash and got nothing from the service. In fact, they had been left out of pocket. Significant sums.

The reporting group started looking into what was occurring. It soon emerged that there were questionable operators operating in the vacation property industry.

A legal professional had numerous client reports waiting to sue SMT.

The team interviewed clients who had engaged the company and they collectively described identical situations. They assumed the company would acquire their investment from them but when they attended a meeting (for which they paid up front) they were advised there was no re-sale value.

Rather, they were persuaded - actually coerced - to invest additional funds investing in "the firm's incentive scheme", associated with the outfit's parent company, Monster Travel.

The precise definition was somewhat vague. They seemed similar to a kind of currency, offering cheaper vacations and amenities and shopping deals.

And they were seemingly "tradable" with fellow investors, some time down the line.

Paying cash at the time would result in an long-term benefit that would cover SMT's fees and leave the timeshare holder in profit, released finally from their troublesome contract.

An unrealistic promise? Indeed, it was.

A 'Bait-and-Switch Scheme'

If these accounts were correct, this was a massive scam.

It's what is called a "deceptive marketing."

An operator - specifically SMT - "attracts the consumer by promoting a specific service and then state it cannot be provided, pushing the client to a different, lower-quality product or service.

Such practices are unlawful. Armed with all the accounts we had collected, we made the case to secretly film one of the organization's sessions.

This takes dedication, work, and strong justifications for why this is the sole method to obtain the information necessary to demonstrate illegal activity.

With approval secured, our small team set up a consultation with one of the organization's staff in Stratford-Upon-Avon.

Posing as a potential client wanting to assist his parent released from her timeshare contract|holiday ownership agreement

Derek Jackson
Derek Jackson

A tech entrepreneur and writer with over a decade of experience in digital transformation and startup growth strategies.